Agency: Department of the Air Force
Summary
Position Title: Lodging Clerk Department: Department of the Air Force Agency: Air Education and Training Command (AETC) / 56th Force Support Squadron (56 FSS) Location: Fort Tuthill Off-Base Recreation Area - Flagstaff, AZ Pay Scale & Grade: NF-0303-01 (Non-appropriated Fund) Work Schedule: Flexible (Shift work including weekends, evenings, and holidays) Physical Demands: Walking, standing for extended periods, and light lifting (up to 25-35 lbs)
Major duties
- As a Lodging Clerk (NF-01), exceptional customer service is your highest priority. Your primary duties include: Guest Reception & Reservations Receive and confirm lodging reservations via phone, email, online systems, and in-person walk-ins. Register arriving guests, assign cabins, yurts, and campsites, issue room keys, and verify military/patron eligibility criteria. Provide warm, courteous greetings and escort guests to accommodations when needed. Answer guest inquiries regarding facility amenities, local Flagstaff attractions, weather conditions, and outdoor recreation equipment. Oversee the lost-and-found program and ensure prompt resolution of guest questions or service requests. Front Desk & Property Administration Utilize property management software to maintain current guest folios, room assignments, check-in/checkout lists, and backup audit reports. Maintain clear communication with housekeeping to update room readiness and cleaning schedules in real time. Inspect, record, and route facilities maintenance tickets promptly to ensure resort facilities stay in pristine condition. Maintain a clean, organized, and inviting front desk counter, reception area, and guest lobby. Perform nightly audit procedures and reconcile electronic payment terminals. Financial Management & Cash Handling Calculate, post, and reconcile guest room rates, sundry merchandise sales, and service charges. Accept payments (cash, credit, or debit), provide correct change, and present itemized statements at checkout. Balance daily transactions against control records, maintain cash registers, and prepare daily cashiers' and consolidated activity reports. Follow strict Air Force Non-appropriated Fund (NAF) financial safeguarding protocols and cash handling standards. Sundry, Hospitality & Beverage Services Stock, display, and sell convenience store goods, fire wood, retail items, and regional souvenirs. Brew and serve specialty coffee beverages during designated morning hours. Pour and serve craft beer and wine from tap during established social hours, adhering to all Dram Shop and responsible beverage service guidelines. Keep the coffee bar, tap beverage area, and guest seating areas sanitized and spotless. Assist patrons with recreational rental equipment checkouts and returns as required. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13088483
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
How you will be evaluated
Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
How to apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 10/28/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
What to expect next
Upon successful submission, you will receive an email acknowledging receipt of your application. While hiring timelines vary, you will receive official status updates and notification letters via email as your application progresses through the evaluation process.
Source: USAJOBS (U.S. Office of Personnel Management) — https://www.usajobs.gov:443/job/888612900
Cite this job as: JOBnaru™ — https://jobnaru.com/en/jobs/lodging-clerk-air-education-and-training-command-flagstaff-arizona · Posted 2026-10-14 · Original posting: www.usajobs.gov:443